Remote Assistance

How to use AnyDesk for Remote Assistance

To help us assist you remotely, we will use a program called AnyDesk. Below are the steps to download, install, and use AnyDesk for our remote session:

Step 1: Download AnyDesk

  1. Open your web browser and go to the official AnyDesk website.
  2. On the homepage, you’ll see a red “Download” button. Click on it, and the download will start automatically.
    • If prompted, choose a location to save the file, then click "Save."

Step 2: Install AnyDesk

  1. Once the download is complete, locate the file (usually in your Downloads folder) and double-click it to start the installation.
    • Windows: The file will be named something like AnyDesk.exe.
    • Mac: The file will be named something like AnyDesk.dmg.
  2. Follow the on-screen instructions to complete the installation.
    • Note: On Windows, you can run AnyDesk without installation by double-clicking the downloaded file and selecting "Run."

Step 3: Open AnyDesk

  1. After installation, open AnyDesk by double-clicking the AnyDesk icon on your desktop or by searching for it in your Start Menu/Applications folder.
  2. When AnyDesk opens, you’ll see a 9-digit code under “This Desk” or “Your Address.” This is your unique AnyDesk address.

Step 4: Share Your AnyDesk Address

  1. Share the 9-digit AnyDesk address with us. You can do this by:
    • Typing it in an email or chat message.
    • Reading it out over the phone.
  2. Once we receive your AnyDesk address, we will use it to connect to your device.

Step 5: Accept the Remote Session Request

  1. After you provide your AnyDesk address, you’ll receive a connection request from us.
  2. A window will pop up on your screen asking if you want to accept the request. Click "Accept" to allow us to connect.
  3. Once connected, you may see a small toolbar at the top of the screen showing the status of the connection.

Step 6: During the Session

  • Interaction: You can still use your computer while we’re connected. If we need to control your device, you’ll see our cursor moving on the screen.
  • Chat: If needed, you can use the chat function within AnyDesk to communicate with us during the session.

Step 7: Ending the Session

  1. When the session is over, you can either close the AnyDesk window or click "Disconnect" on the toolbar.
  2. You can also end the session at any time by clicking "Cancel" or "Close" if you no longer need assistance.

Important Security Tips:

  • Only accept connection requests from trusted contacts.
  • Never share your AnyDesk address with anyone you don’t trust.
  • You can always see what the remote user is doing on your screen.

If you encounter any issues during this process, please don’t hesitate to contact us, and we’ll guide you through the steps.

Looking forward to assisting you!